FAQ's

You can find the answers to our most frequently asked questions about our jewellery and watches here. If you can't find the answer you're looking for, please contact us here.

Jewellery

Yes, we buy in all types of vintage, branded and
designer jewellery.

We specialise in buying designer jewellery from
brands such as, Cartier, Bvlgari, Tiffany, Fope, Van Cleef & Arpels and
many more.

If you have something which you would like to sell,
please contact us here or send us the details,
along with some pictures of the item(s) you have to sell via email
sales@kingshilljewellery.com or WhatsApp 07506 899 604

Yes, all of our our pre-owned designer and branded
jewellery items are 100% authentic and checked by multiple experts before they
reach the shop floor. Everything is sold with a lifetime authenticity
guarantee.

Yes, we offer all kinds of jewellery repairs,
including:

- Necklace repairs

- Ring resizing

- Rhodium plating

- Cleaning & polishing

- Replacing and resetting stones

- Split or cracked rings

- Claw re-tipping

- Bracelet repairs

- Clasp repairs

Any piece of jewellery that requires a repair is
carefully inspected by our goldsmith to ensure the work can be carried out
successfully. Once this is confirmed we are able to gather a quote for the cost
and the time for you before proceeding with any work.

If you have a piece of jewellery that is in need of
a repair, please contact us here or call us on 01727 864 700.

Yes, we can resize rings made in silver, gold and
platinum.

It takes around 10 working days to complete, but it
is often sooner.

Please contact us here or
call us on 01727 864 700 if you have a ring that you would like resized.

Yes, we buy in all types of gold, please contact us here if
you have any gold that you would like to sell, this can be gold rings, gold
jewellery or gold coins.

Please include as much information as possible
about your gold as possible, e.g. whether it's hallmarked, the total weight (if
known) and the type of item(s).

Unfortunately we don't currently buy in silver.

Watches

Yes, we buy in both vintage and modern watch models
and specialise in most luxury brands including: Rolex, Omega, Audemars Piguet,
Patek Philippe, Tudor, Breitling, Cartier, Tag Heuer and many other brands.

If you would like to sell your watch, please contact us here or send us the details,
the price you're looking for and some pictures via email sales@kingshilljewellery.com
or WhatsApp 07506 899 604

Yes, we are happy to take on unique and special
pieces to sell on behalf of clients. We pride ourselves on our wide range of
expertise across the watch market and our confidential and professional
approach to selling your watch for you.

If you would like to sell your watch via
consignment, please contact us here.

Yes, we can replace the battery in most quartz
watches - the cost of this is £25 and is usually done the same day, but can
sometimes take longer.

If you would like your watch to be guaranteed water
resistant after the battery has been changed then we can send it to our
watchmaker to be resealed and tested, this process takes around 5 working days
- the price for this varies depending on the brand of watch, so please feel
free to contact us for an estimate before bringing your watch in.

Contact us here or
call us on 01727 864 700 if you would like to bring your watch in for a battery
change.

Yes, all of the watches we sell are pre-owned. Some
are described as unworn, which means the watch has never been used before and
may still have its factory stickers attached, this information will be in the
description of each watch.

Yes, we can remove links or add in extra links that
you have for your watch bracelet - it costs £25 and is usually done the same
day, but can sometimes take longer.

There's no need to book an appointment, but if
you'd like to make sure that one of our watch experts are in store before you
make the trip, you can contact us here or
call us on 01727 864 700.

Yes, we work closely with a fully qualified, Omega
certified watch service centre within Hertfordshire. Any watch that requires a
service is sent here for a quote before we proceed with any work.

If you would like to have your watch serviced
please contact us here or call us on 01727 864 700.

Yes, we work closely with a fully qualified, Omega, Rolex and Patek Philippe
certified watchmaker within Hertfordshire. Any watch that needs any
work carried out is sent here for a quote before we proceed with any work.

If your watch is in need of a repair, please contact us here or
call us on 01727 864 700.

Delivery

Everything purchased from our website comes with
FREE UK delivery as standard.

We are happy to ship items internationally, however
we recommend that you check any import/tax fees payable upon receipt of the
item, as we are not liable to pay these.

If you live outside of the UK and would like to
make a purchase please contact us.

We send all of our parcels using the Royal Mail
next day special delivery service.

Items are sent once they have been processed by our
online payment processor, please note that this can take up to 3 working days
for higher priced items, however most are much sooner than this.

You can view our shipping policy here

We offer 14 day returns for anything purchased
online - the item(s) must be unworn, unused and returned with all of the
original packaging, tags and paperwork. Please note, we do no cover the cost of
any returns made to us.

A refund is issued for the full amount of the
item(s) once we have received the item(s) back and they have been checked.

Items purchased in store can be exchanged within 14
days providing they are unworn and returned with all original packaging.

You can view our returns and refund policy here.

Your order will be packaged carefully and securely
with your order form and receipt. It will arrive in discreet, non-branded packaging.

Payment

We accept all major credit and debit cards, as well
as bank transfer.

Cash payments can also be made up to £8,000 in
store.

Yes, we off finance options on most of our
jewellery worth over £1,000, however we don't currently offer it on any of our
watches.

We offer 0% finance for up to 6 months.
Please contact us if you would like to pay using our finance options.

We do offer cryptocurrency payments via BitPay -
please contact us if you wish to pay using crypto.

General Questions

Our shop is in St. Albans City centre, near the
clocktower, it's about a 10 minute walk from St. Albans City train station - 17
minutes via train from London St. Pancras.

Monday: 10:00 - 17:00

Tuesday: 10:00 - 17:00

Wednesday: 10:00 - 17:00

Thursday: 10:00 - 17:00

Friday: 10:00 - 17:00

Saturday: 10:00 - 17:00

Sunday: Closed

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