Shipping policy

 We use Royal Mail for UK delivery. Depending on the value of the order you will be able to choose from various delivery options at the Checkout stage online, ranging from First Class to Special Delivery which can be specified to delivery before either 9am or 1pm or the nominated day.

Special Delivery needs to be signed for, so we recommend you make the arrangements necessary to ensure someone is available to accept the delivery. We will send out a dispatch email the day before your order is delivered so you will know when to expect it. This email will also include your tracking number to trace your delivery.

All orders are dispatched once they have been processed by our online payment processor - please note that this can take up to three working days, however it is usually much sooner than this.

All orders are sent out in unmarked packaging for your discretion, giving no indication of what is contained inside. Within that unmarked bag, all jewellery is packaged in beautiful Kings Hill Jewellery gift boxes.

For international orders we use FedEx for delivery, from time to time we may use other global delivery companies.

You can also select at the Checkout stage to 'Collect in store' - this option is free. The person collecting the goods must have the same name as the order, unless arranged with us in advance, and they will be asked to provide identification for security purposes.

Tracking

In your Order Confirmation email there will be a link to the tracking page on our website so you can check on its progress at any time.

If you do not have your receipt or Order Confirmation email then please Contact Us. You can call us on 01727 864 700 or email us at sales@kingshilljewellery.com for an update.